Boosting Revenue with Salesforce B2B Commerce Cloud

Overview

Our client is a leading US-based infrastructure products company. It relies on a unified B2B commerce platform to streamline purchasing and improve operational control at scale.

Business Complexity

The client lacked a unified B2B commerce platform. Siloed systems and limited real-time collaboration caused order delays, revenue loss, and a poor customer experience.

Action

  • Built a B2B storefront on Commerce Cloud with a unified catalog, pricing, and promotions.
  • Implemented end-to-end order management.
  • Integrated ERP, inventory, logistics, and payment systems using MuleSoft.
  • Streamlined B2B purchasing and connected multiple systems into a single workflow.
  • Improved operational control at scale with a structured catalog and end-to-end order flow.

Tech Stack

  • Salesforce B2B Commerce Cloud
  • MuleSoft
  • ERP, Inventory, Logistics, and Payment Integrations

Impact

  • 10K+ SKUs managed
  • 9 systems integrated
  • 5 months implementation timeline