Modernizing Cloud Portal Architecture to Cut Managed Service Costs by 60%

Overview

Our client operates in the healthcare and insurance space, relying on a scalable, secure cloud portal to serve millions of policyholders while managing operational costs.

Business Complexity

The client's legacy portal struggled to serve 2M+ policyholders (with 70% interacting digitally-only). They needed a scalable, high-availability cloud foundation to improve customer experience and reduce unsustainable in-house management costs.

Action

  • Engineered a digital-ready Azure PaaS customer portal equipped with perimeter security and Web Application Firewalls (WAF).
  • Implemented automated key management (Key Vault) and multi-region Azure Site Recovery.
  • Eliminated unplanned outages through resilient cloud architecture.
  • Established a high-performing managed services delivery model with 24/7 expert oversight, delivering automatic platform scalability and full HIPAA, PCI, and SOX compliance.

Tech Stack

  • Azure PaaS
  • Web Application Firewall (WAF)
  • Azure Key Vault
  • Azure Site Recovery

Impact

  • 60+ Reduction in Program Costs of Managed Services vs. In-House Management
  • 24/7 Proactive Assistance & Continuous Monitoring by Azure Cloud Experts
  • 2M+ Policyholders Seamlessly Supported Across 2.7M Provider Locations