Transforming Workplace Accessibility with Managed ASL Services

Overview

Our client is a global Fortune 50 technology company that relies on scalable, inclusive workplace programs to support communication and accessibility for its Deaf and hard-of-hearing employees.

Business Complexity

Modernize workplace accessibility by creating a scalable American Sign Language (ASL) interpreter program that improves communication, ensures ADA compliance, and delivers a seamless experience for Deaf and hard-of-hearing employees. 

Action

  • Implemented an end-to-end managed ASL services model covering interpreter scheduling and onboarding.
  • Managed payroll, invoicing, CART support, and contractor management through a scalable operating framework.
  • Delivered enterprise-wide accessibility services that improved employee experience and ensured ADA compliance.
  • Streamlined interpreter operations and enabled future expansion across locations

Tech Stack

  • Salesforce Data Cloud
  • Salesforce Marketing Cloud
  • MS Power BI
  • AWS Redshift

Impact

  • 90% Employee CSAT
  • 20+ Employees, Interviewees & Interns Supported
  • 15+ hours Operational Effort Saved Per Week