Scaling Global EdTech Support with Bilingual Services
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Overview
Our client is a leading global EdTech platform serving millions of students worldwide, relying on scalable, multilingual support to sustain rapid international expansion.
Business Complexity
Support rapid global expansion while delivering seamless technical assistance, multilingual customer support, and uninterrupted service for educational institutions.
Action
Established a bilingual support model providing Level 1 technical support.
Managed case management, onboarding, and issue resolution across student information and learning management platforms.
Delivered 12-hour bilingual support coverage to sustain global operations.
Improved operational efficiency and customer experience with multilingual support, faster issue resolution, and a scalable Center of Excellence for international growth.
