Enabling Real-Time Sales & Inventory Visibility with Salesforce

Overview

Our client is a global automotive brand (client identity withheld at firm's request). It relies on a unified dealer platform to manage certified pre-owned inventory and sales performance across its dealer network.

Business Complexity

Dealers relied on disconnected systems and manual reporting to manage certified pre-owned inventory and sales. Limited real-time visibility impacted inventory accuracy, reporting, and operational efficiency across the dealer network.

Action

  • Developed a Salesforce Community Cloud platform integrated with SAP and vehicle inspection systems.
  • Centralized inventory, sales reporting, dashboards, and dealer collaboration while providing real-time vehicle and certification status.
  • Provided dealerships with a unified platform to manage inventory, monitor sales performance, and access real-time insights.
  • Improved reporting accuracy and enhanced dealer productivity.
  • Streamlined certified vehicle management.

Tech Stack

  • Salesforce Community Cloud
  • Salesforce Einstein Reports
  • SAP Integration
  • Vehicle Inspection Systems

Impact

  • 800+ dealerships connected
  • 50% dealer participation rate
  • 100+ Salesforce Einstein reports automated