Our client is a global automotive brand (client identity withheld at firm's request). It relies on a unified dealer platform to manage certified pre-owned inventory and sales performance across its dealer network.
Enabling Real-Time Sales & Inventory Visibility with Salesforce
Overview
Business Complexity
Dealers relied on disconnected systems and manual reporting to manage certified pre-owned inventory and sales. Limited real-time visibility impacted inventory accuracy, reporting, and operational efficiency across the dealer network.
Action
- Developed a Salesforce Community Cloud platform integrated with SAP and vehicle inspection systems.
- Centralized inventory, sales reporting, dashboards, and dealer collaboration while providing real-time vehicle and certification status.
- Provided dealerships with a unified platform to manage inventory, monitor sales performance, and access real-time insights.
- Improved reporting accuracy and enhanced dealer productivity.
- Streamlined certified vehicle management.
Tech Stack
- Salesforce Community Cloud
- Salesforce Einstein Reports
- SAP Integration
- Vehicle Inspection Systems
Impact
- 800+ dealerships connected
- 50% dealer participation rate
- 100+ Salesforce Einstein reports automated