Building a Connected Marketplace for Coffee Enthusiasts

Overview

Our client is a leading global premium kitchen appliance manufacturer that relies on a modern, unified digital marketplace to support subscriptions, fulfillment, and customer engagement worldwide. 

Business Complexity

The client needed a modern digital marketplace to support subscriptions, direct fulfillment, and supplier integration. Legacy systems limited customer engagement, operational agility, and the ability to deliver a seamless buying experience.

Action

  • Built a cloud-native commerce platform on AWS integrating subscriptions and order management.
  • Enabled supplier onboarding, fulfillment, marketing, and analytics in a unified system.
  • Unified customer journeys while enabling scalable global marketplace operations.
  • Enabled an end-to-end marketplace where customers manage subscriptions, orders, and deliveries from a single platform, accelerating global expansion.

Tech Stack

  • AWS (Cloud-Native Commerce Platform)
  • Pimcore
  • Microsoft Dynamics 365
  • Adobe Marketing Cloud
  • Salesforce
  • Digital Marketplace

Impact

  • 70 Global Country Rollouts
  • 10S Order Processing Time
  • 1 Unified Digital Marketplace